About Image Communication Technology
Reasons Behind Our Decision to Select Sharp as our Main Product Line:
- User satisfaction. In surveys provided by end users Sharp had the highest satisfaction ratings in the MFP industry.
- ICT tested competitive brands in our office for quality, reliability, ease of use and technology. Sharp was found to be #1 in all categories.
- Buyers Laboratory rated Sharp #1 product line of the year and has won it twice out of the last three years.
- With the Sharp product line of copiers/MFP we could offer our customer base the best product line on the market at competitive pricing.
- Sharp – OSA Open system architecture. The opportunity to offer our customers hundreds of software applications developed by third party vendors for the Sharp product line.
- Today, Sharp continues to lead the copier/MFP industry with it’s advanced technology, ease of use and customer satisfaction.
ICT Major Account Program
This program will provide the following for ICT accounts:
- A service response less than 4 hours with an emergency service of 2 hours in Houston.
- National Service From ICT & Sharp
- ICT provides a Team of experts for our accounts consisting of the following:
- One Point of Contact ( National Account Manager)
- An IT Rep responsible to support all IT requirements for the account
- A document imaging specialist (ICT sees document imaging e-copy and other imaging software becoming more of a factor in the sale of MFPs)
- An Accounting Supervisor assigned to make sure we provide billing as required and to take care of any billing issues that might occur.
- Direct access to one of the owners of ICT to make quick decisions if required
- An assigned Service Technician with back up to meet the agreed to response time.
- Replacement of product for excessive service calls.
- Special pricing considerations
- Measurement procedure of overall customer satisfaction by end-user location
- Centralized account management reporting
ICT is committed to keep up with the latest technology for our customers. We will recommend the implementing of new systems that are cost effective and will improve all facets of our customers business. We will use technology to improve our customers print environment and provide cost saving equipment and applications that emphasize user satisfaction and reduce costs for our customers. We will continue to hire the best employees available to service our customers.